- All categories
- Additional Help Frequently Asked Questions
Project Initiation
General System & Permissions
Release Notes
January 2026
May 2025
September 2024
June 2024
January 2024
December 2023
September 2023
August 2023
July 2023
June 2023
May 2023
Supplier Management How-To Guides
Supplier Admin & Information Management
Data Governance Dashboard
Supplier Creation
Onboarding Management Plans
Completing Activities
Assigning Classifications to a Supplier record
Issuing an External Assessment
Supplier Status
Supplier Onboarding Dashboard
Assigning Contacts & Stakeholders
Uploading Documents to a Supplier record
Suppliers Dashboard
Supplier Compliance Management
Assigning Insurances and Certifications
Insurances & Certifications Dashboard
Team Governance Dashboard
Assessment Summary Dashboard
Supplier Risk & Issue Management
Issuing a Risk Assessment
Risk Assessments Dashboard
Creating a Supplier Risk
Managing a Supplier Risk
Creating a Supplier Issue
Managing a Supplier Issue
Supplier Risk Management Dashboard
Supplier Relationship & Performance Management
Contract Management How-To Guides
Contract Admin & Information Management
Contract Creation
Assigning Classification(s) against a Contract record
Contract Health Drivers & Checklist Completion
Contract Setup Dashboard
Uploading Documents to a Contract record
Contracts Dashboard
Foreign Currency
Contract Milestone & Key Date Management
Contract Renewals Management
Sourcing Management How-To Guides
Creation and Planning
Sourcing Activity Creation
Planning Tab
If you are Planning with Quick Quotes
If you are Planning with Opportunities Hub
Completing the Planning Phase
At Market
If you are At Market with an external tool
If you are At Market with Quick Quotes
If you are At Market with Opportunities Hub
Completing the At Market Phase
Evaluation
Outcome
Procurement Act 2023
Procurement Act Introduction and Navigation
Transforming Public Procurement
Source- to-Contract and the Procurement Act
Source-to-Contract Procurement Act Prerequisites
Navigating Procurement Act Features Within Source-to-Contract
Overview of Procurement Act Notices
Procurement Act Deep Dive
Bolt Ons
Additional Help
Knowledge Deep Dive
Process Templates (Contracts)
Process - For System Users
Contract Stage Progression Process
Requesting Stage Approval
Approving Stage Approval Requests
Variation Process
Requesting Variation Approval
Approving Variation Approval Requests
Contract Process Comparison
Configuration - For System Administrators
Supplier Categories
Management Plans
Artefact Groups
Activities
Triggers and Schedules
Supplier Data Requests
Delegation of Authority - Configuration
Delegation of Authority - Process
Terminology & Configuration Guides
Frequently Asked Questions
Where can I find information on the Procurement Act features?
Why can't I apply a variation against my contract?
How do I filter within Analytics?
I cannot access certain areas of the system, why?
How do I switch email alerts on?
How do I 'Finalise' my contract?
How long does it take for Analytics to update?
What file types can I upload?
The OneAdvanced Customer Support Portal
Admin: How can I assign a User the 'Contract Manager' role on the Customer Support Portal?
How to raise a Support case?
Admin: How can I remove a User from the Customer Support Portal?
Customer Portal Guide
Admin: How can I grant Admin permissions to a User on the Customer Support Portal?
Admin: How can I find my organisation's Registration Code?
How do I access the OneAdvanced Customer Support Portal?
Admin: How do I approve a new User on the Customer Support Portal?
How can I raise a finance case with OneAdvanced?
Frequently Asked Questions
Where can I find information on the Procurement Act features?
Our knowledge base about the Procurement Act and how your Source-to-Contract system can facilitate you in meeting the act's requirements are stored in our Procurement Act 2023 section and contains ar…
Why can't I apply a variation against my contract?
Variations can only be applied to a contract that has been finalised. Without the contract being finalised, the option to add a variation will be greyed out. If you would like further information on…
How do I filter within Analytics?
For every dashboard in Analytics, there is a pane of filters that can be utilised (or minimised). The list of filters is searchable, so you can easily see if the information you need is included. Our…
I cannot access certain areas of the system, why?
Based on the role of a user account, or the team(s) they are a part of, some aspects of the system may not be visible/editable to a user. For more information on how a user's roles and teams affect s…
How do I switch email alerts on?
Email alert preferences are configured within the Notification section of your user profile (The icon with your initial in the top right of your screen). Users and Contacts will also be notified by e…
How do I 'Finalise' my contract?
Finalising a contract. Disclaimer: This method is only used when Process Templates aren't enabled in your site. Finalising a contract is available when the values and dates/times within the contract…
How long does it take for Analytics to update?
Altering or adding data into the standard system typically takes 1 hour to be reflected within the Analytics module. Please allow plenty of time for changes that are required to be shown in Analytics…
What file types can I upload?
The document upload feature within the site supports a wide range of file types. The accepted formats and their corresponding suffixes are listed below: Documents. txt - Text files. pdf - PDF documen…
