Managing a Supplier Issue

Navigate to the Risks & Issues tab of the supplier record.

Select the Issue you wish to manage by clicking on the Issue title.

Issue Status

From within this section, you can add a rating for the priority and severity of the issue. You can also input the date of the next time this issue will be reviewed.

If previous reviews of the issue have been recorded already, the detail of those reviews can be displayed in summary. Selecting Review now will allow you to review the issue.

Basic Information

Issue detail such as the issue title, category, type, description, owner and raised date will be displayed here and can be changed if required. If the issue has been linked to a risk then this will also be displayed, you can also link the issue to an existing risk that is held against the supplier record.

Advanced Information

Further detail such as the external owner and resolution approach will be displayed and can be changed if required.

Reviews

From within this section, issue reviews can be recorded.

To record details of a review for a issue, select the + Review button.

A wizard will appear automatically populating the review date and the reviewed by owner. There is a space for comments to be entered to provide details of the review and there is an Outcome dropdown.

If the issue is still present by the end of the review, the date of the next review should be entered at this stage.

Issue management update

Once this has been completed, the record should be updated accordingly through utilising the Issue status section of the record. Remember to select the Save button in the bottom right of the screen before exiting the issue record.

Watch the below video to see how this works.

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Creating a Supplier Issue

Supplier Risk Management Dashboard

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