Supplier Performance Management Dashboard

Peter Campbell Updated by Peter Campbell

This dashboard offers insights into performance assessment results completed by internal users. It allows users to explore different performance areas and refine data by time period or supplier details, such as category.

Supplier Performance

The Supplier Performance tab, is focused on the results of the Supplier Performance Review assessment and allows the user to analyse performance data across the supplier dataset, giving a rounded view of how satisfied you are with this supplier.

The data is presented to showcase overall supplier performance as well as give insights into the specific areas of performance that are scored as part of this assessment. This data can be refined to focus on Supplier Categories, to ensure the suppliers that are more important to your organisation are performing to the required standards.

There are also tools to be able to focus on recent performance, rather than all performance reviews that have been completed.

KPIs and SLAs

The KPIs and SLAs tab switches focus to our other internal performance assessments, the KPI Performance Review assessment and the SLA Performance Review assessment.

This dashboard allows the user to review supplier performance against their targeted KPIs and SLAs, with the left half of the page centred around KPIs, and the right half centred around SLAs.

To use this dashboard, start by filtering for the specific supplier whose performance you wish to review, then select the relevant assessment for the KPI or SLA. This will update the visualisations and number tiles and allow the user to see the performance levels of the supplier against the target that was set.

If the user does not have a specific supplier in mind when reviewing the page, the top of the page has tables that show which suppliers have been sent assessments for the relevant focus

The tables under the number tiles provide a list view of all the contracts associated with the selected supplier, that have Classifications that state that their KPIs/SLAs need managing. The key data in this table is "Does the contract/supplier have the required assessment?" column.

Finally, the visualisation at the bottom of the page displays each reporting period’s performance against the target value.  This is based on the answers provided in the assessment selected in the dropdown.

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