The OneAdvanced Customer Support Portal

Admin: How can I assign a User the 'Contract Manager' role on the Customer Support Portal?

How can I assign a User the 'Contract Manager' role on the Customer Support Portal? Users with the 'Contract Manager' role assigned to them have additional permissions on the Customer Support Portal…

Shivani Kushwah
Updated by Shivani Kushwah

How to raise a Support case?

When you click on "Request Something" from the homepage, you will be directed to the page displayed in the screenshot below. Fill out the case form with the relevant details , ensuring you select the…

Shivani Kushwah
Updated by Shivani Kushwah

Admin: How can I remove a User from the Customer Support Portal?

How can I remove a User from the Customer Support Portal? As a Customer Admin, you have the ability to both approve/reject new Users for your organisation, as well as the ability to off-board any Use…

Shivani Kushwah
Updated by Shivani Kushwah

Customer Portal Guide

You can now access our brand-new Customer Portal at https://services.oneadvanced.com/ You may also refer to the following links for the video guide on the portal: Customer Portal Demo 1.mp4 Forgot Pa…

Shivani Kushwah
Updated by Shivani Kushwah

Admin: How can I grant Admin permissions to a User on the Customer Support Portal?

How can I make another user an Admin on the Customer Support Portal? Customer Admins have greater powers on the OneAdvanced Customer Support Portal, including the ability to approve and reject new Us…

Shivani Kushwah
Updated by Shivani Kushwah

Admin: How can I find my organisation's Registration Code?

How can I find my organisation's Registration Code for the Customer Support Portal? If you are the assigned Admin for your organisation for use on the OneAdvanced Customer Support Portal, you will be…

Shivani Kushwah
Updated by Shivani Kushwah

How do I access the OneAdvanced Customer Support Portal?

How do I access the OneAdvanced Customer Portal? The OneAdvanced Customer Portal is used by all customers (buyers and suppliers) both to raise cases with our Customer Support Team and our Finance Tea…

Shivani Kushwah
Updated by Shivani Kushwah

Admin: How do I approve a new User on the Customer Support Portal?

How do I approve a new User on the Customer Support Portal? If you are the assigned Admin for your organisation for use on the OneAdvanced Customer Support Portal, you have the ability to review any…

Shivani Kushwah
Updated by Shivani Kushwah

How can I raise a finance case with OneAdvanced?

How can I raise a ticket with OneAdvanced's finance team? For all billing and invoicing queries, finance cases must be raised via the OneAdvanced Customer Support Portal. From the Customer Support Po…

Shivani Kushwah
Updated by Shivani Kushwah

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